Long-Distance Move Process
Preparation
Your first contact with Carmel Movers will be with a move consultant. This is often the title associated with a salesperson. Advising the family on every aspect of a well-planned move is the primary responsibility of this professional.
The Move consultant will come to your home to explain to you and your family the many services that Carmel Movers offers. Having done that, the Move consultant will perform a survey of everything in your home that will be moved and they will probably point out things along the way that can't be moved (flammables such as cans of paint, for example) and items that may require special attention (crating for a slate-top pool table, perhaps).
This survey allows the counselor to provide you with a Binding Estimate Not to Exceed (Guaranteed Price) and various pricing options you may choose.
Packing and Loading
If you requested packing services, a Carmel Movers Packing Team will be sent to your home either on the morning of your scheduled loading day or the day before, depending on how much packing needs to be done.
If you cannot be present at the time of loading, you'll need to arrange for a responsible person to act as your agent in signing both the bill of lading and the inventory list.
Next up among the professionals assigned to service your shipment is the Pick-Up Team, as we at Carmel Movers call them.
Before loading begins, the Crew Chief will take special precautions to protect your home, as well as its contents. This may include laying down "floor runners" to protect carpets and flooring in entryways, hallways, and other high-traffic areas.
The Pick up team will protect all your furniture with "blankets" to protect it from scratches, dents, dirt, etc. All Upholstery/Fabric will be protected by Shrink Wrap to prevent it from getting dirty. We disassemble all beds while protecting mattress and box springs with shrink warp and blankets at no cost to you. (At destination we will reassemble all furniture that was taken down).
Our Pick-up teams are well experience and well trained at long-distance moves. If you have any concern on one item or all let us know we will come prepared. Or you may advise your crew chief on your move date.
Carmel Movers Crew Chief will prepare a detailed Inventory & Condition Report of the items to be moved. In addition to tagging every individual carton or piece of furniture with numbered and color-coded labels, they will record each item and a description of any existing damage on the inventory form.
The Crew Chief will ask you to sign a bill of landing. This is the contract by which you authorize Carmel Movers to transport your possessions and agree to pay for those services. The bill of lading serves to confirm the services performed, pickup and delivery schedules, and the Valuation and protection plan that you've selected.
SIT (storage at transit)
This option is for customer that destination is not available or ready to receive your shipment at this time. Carmel movers offer 30 days free storage at Origin for all customers. Contact us for more details.
Dispatch
At Carmel Movers Dispatch for long distance customer is a key player in the move process. They will be in touch with you after we pick up your shipment to go over the destination details. Our Dispatch will be more than happy to answer all questions you have regarding your delivery. The dispatcher is also in touch with the delivery team on an hourly base to make sure to give you the correct information when you need it.
Delivery Team
The last contact is the Delivery team. They will make sure to continue the promised service all the way to completion. When your shipment arrives, you can help expedite the unloading process by having a room-by-room floor plan in mind, and by letting the driver know where you want things placed as they're unloaded and brought into your home.
The delivery team will reassemble any items they disassembled at origin. You need to Check items off the Customer Check-Off Sheet as they're brought in, noting the condition. If an item appears to have been damaged during the move or is missing, make a note on the inventory including the driver's copies.
Payment
Unless approved billing or credit arrangements have been made in advance, the driver is required by law to collect payment for your move before your shipment can be unloaded. If your shipment is placed in storage, charges up to that point are due at that time. Payment must be made in cash or by certified or cashier's check. Personal checks cannot be accepted. A copy of the bill of lading signed by the driver will be your receipt.
Unpacking
If you have requested and paid for unpacking services, your move coordinator will arrange to have you shipment unpacked at the time of delivery and will have the used packing materials removed. Should you choose to unpack your cartons yourself, you'll be responsible for disposing of empty cartons and used materials.